Group Manager - US Payroll - Vikhroli

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.  The Group Manager – USA Payroll Processing is responsible for leading end-to-end U.S. payroll operations, ensuring accurate, timely, and compliant payroll processing across multiple legal entities, states, and pay groups. This role provides strategic leadership to payroll teams, drives operational excellence, ensures adherence to federal, state, and local payroll regulations, and partners with HR, Finance, Tax, Benefits, and external vendors to deliver best-in-class payroll services. Key Responsibilities:Payroll OperationsLead end-to-end U.S. payroll processing for weekly, bi-weekly, semi-monthly, and monthly payroll cycles.Ensure payroll accuracy, completeness, and timely execution while meeting all service level agreements (SLAs).Manage complex payroll scenarios including off-cycle payrolls, bonuses, commissions, stock transactions, expatriate payrolls, and final settlements.Oversee payroll reconciliations, payroll funding, and post-payroll validation activities.Ensure payroll data integrity through regular audits and controls.Compliance & Risk ManagementEnsure compliance with all U.S. federal, state, and local payroll regulations.Manage payroll tax compliance, wage garnishments, child support orders, levies, and benefit deductions.Support SOX compliance and internal/external payroll audits.Maintain payroll documentation, standard operating procedures (SOPs), and process controls.Identify and mitigate payroll risks through proactive monitoring and governance.Team LeadershipLead, mentor, and develop payroll managers, team leads, and payroll specialists.Drive employee engagement, succession planning, and talent development.Conduct performance reviews and establish individual development plans.Foster a culture of accountability, continuous improvement, and customer service excellence.Stakeholder ManagementPartner with HR, Finance, Tax, Compensation & Benefits, IT, and Legal teams.Serve as the primary escalation point for complex payroll issues.Build strong relationships with payroll vendors and third-party service providers.Present payroll metrics, operational performance, and risk...