GTM Engineer, Post-Sales

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.

As a GTM Engineer on the Post-Sales team, you will build the infrastructure that powers how we retain and grow our customer base. Part systems architect and part customer intelligence platform, you will turn data from across the customer lifecycle into automated workflows that give engagement managers and account managers real leverage. Your work will directly shape how our Customer Success function scales.

WHAT YOU’LL DO

- Build automated customer health scoring across the full book of business, synthesizing product usage, support signals, and engagement data into a single, reliable picture of each account

- Design expansion signal detection for account managers that automatically surfaces accounts ready to grow, flagging patterns in usage, seat activity, and engagement that typically precede an upsell conversation

- Automate recurring touchpoints across the customer lifecycle, including onboarding checklists, usage review summaries, and adoption nudges, so engagement managers can focus on the work that requires a human

- Build renewal risk scoring that surfaces at-risk accounts 60 or more days before their renewal date, giving the team the time and context to intervene effectively

- Generate bus...