Guest Services Representative Emergency Department
Employment Status:Full timeShift:Day/Evening (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R162050 Guest Services Representative Emergency Department (Open) How You’ll Help Transform Healthcare:Position is four 10 hour days a week. Days worked rotate to provide as many weekends off as possible. Shifts will be constant at either 8am - 6:30pm or 10:30a-9p Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers.Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals.Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs. What We Require: Education: High school diploma or GED required. Experience: Two years related experience in customer service. Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis. Compensation Range:$15.00 - $21.07Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. Recruiter:KATHRYN LUSHERRecruiter Email:kjlusher@carilionclinic.orgFor more information, contact the HR Service Center at 1-800-599-2537.Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals w...