Head of Community

Gradial is the marketing operations system of work that helps marketers and creatives move from idea to execution faster. Our platform orchestrates across martech stacks, workflows, and people to automate marketing execution, cutting execution time, so marketers focus on the work only humans can do: shaping brands, understanding customers, and creating the work that moves people. Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here.The Role Community is a core part of how Gradial will build lasting relationships with customers and marketing leaders. As our Head of Community, you’ll build our community strategy from the ground up and turn it into a program that delivers real value for members and measurable impact for the business. You’ll own two flagship initiatives. The first is a thriving practitioner community for Creators, Marketers, and Marketing Technologists where members can learn from one another, share best practices, and shape the future of AI-powered marketing. The second is the Frontier CMO Council, an invitation-only community that brings together marketing executives to exchange ideas, build relationships, and influence the next generation of marketing leadership. This is a hands-on role for someone who enjoys building from zero. You’ll define the strategy, launch programs, manage day-to-day operations, measure success, and continuously improve the member experience as our community grows. What You’ll Own Build and execute the long-term strategy and roadmap for Gradial’s practitioner community and Frontier CMO Council. Create engaging programs, campaigns, and experiences that drive member enrollment, participation, and long-term engagement. Own the project management and execution of community initiatives across digital and in-person experiences. Manage community platforms including Slack while creating opportunities for meaningful conversations and knowledge sharing. Plan and deliver regional meetups, executive dinners, customer events, roundtables, and larger community experiences. Build and scale champion and ambassador programs that encourage advocacy and community leadership. Foster strong relationships with practitioners, customers, and executive members to create an engaged and trusted network. Partner closely with Marketing, Customer Success, Sales, and Product to align community initiatives with company priorities. Define community success metrics and own reporting across member growth, engagement, advocacy, customer participation, and business impact. Continuously gather member feedback and translate insights into improvements for both the community experience and Gradial’s products and programs. What We Need Experience building a...