Head of Deployments

ABOUT ASSEMBLED

Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

THE ROLE

Customer deployments are a strategic priority at Assembled. Customers who are set up well out of the gate retain and grow at higher rates—customers who aren't, don't. You'll lead a team of 8-10 Deployment Strategists supporting contracts from $10K to $2M+, spanning small teams to large enterprises like Square, Autodesk, Hubspot, and Robinhood.

The Head of Deployments owns our Deployments function—WFM onboarding and AI deployments—end to end. This is a role for someone who can run a deployment org with operating discipline from day one: playbooks, capacity planning, time-to-value benchmarks, services P&L, and a team that gets customers live fast and right.

It's a substantive role for a strong operator who wants strategic and tactical work at a company at an inflection point. You'll learn directly from a seasoned CCO, and grow into more scope as the business scales.

RESPONSIBILITIES

- Own Deployments end to end: technical onboarding, project management, and time-to-value for new customers across segments, including AI deployments.

- Lead and develop the Deployment Strategist team, including coaching, capacity planning, and feedback loops.

- Build the playbook: repeatable, ...