Head of Operations - France

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

Our French operations are growing fast and we need someone to run it.

This is a genuinely end-to-end leadership role. From the moment a customer books, you’re accountable for delivering a great experience, keeping our transport-partner network strong and reliable, and running the operation profitably all the way through to a completed move.

You’ll be the single owner of how France performs day to day, leading a multi-site, French-speaking teams based in Cape Town and Senegal. It’s hands-on, commercial and high-impact: the decisions you make are felt directly by customers, by our transport partners, and on the bottom line.

It's one of our fastest-growing markets and we’re investing to scale it. That’s where you come in.

What you'll do:

Lead the French customer operations

- You’ll run a French-speaking customer service team across phone, WhatsApp, live chat and email, making sure customers can reach us quickly and leave happy.

- You’ll own the end-to-end experience: resolving complaints, handling damage claims and refunds quickly and fairly, and keeping our reputation strong on Google and Trustpilot.

- You’ll also lead the team through process improvements as the market grows, and keep a tight grip on refund and damage-claim risk.

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