Head of Product Design & Research, Supply Chain Digital Enablement

Job Description Summary: The Coca‑Cola Company is transforming how its North America Supply Chain operates, using digital products to enable a supply chain that moves at the speed of the market. Our work connects planning, sourcing, manufacturing, and fulfillment into a responsive, reliable, and continuously improving network—one that can adapt quickly to change while operating at global scale.Our product organization is built on small, empowered teams that move with clarity and purpose, making digital a true source of competitive advantage. Designers work side‑by‑side with Product and Engineering to shape how our ecosystem looks, feels, and works. If you’re excited to help build this practice and define the experience vision from the ground up, we’d love to meet you.About the RoleThe Head of Product Design & Research, Supply Chain Digital Enablement (North America) will build and lead the design and research practice that shapes how our supply chain products work, feel, and deliver value. You will set the experience vision across the end‑to‑end supply chain—translating deeply complex, operational workflows into intuitive, scalable, human‑centered digital experiences that improve speed, resilience, and service.You will hire and grow the team that brings this vision to life, embedding design and research into empowered product teams. You believe great products come from tight collaboration, continuous learning, and strong design judgment. You will also guide how AI is used as a creative accelerant—unlocking new possibilities while maintaining high standards of craft, quality, and integrity.ResponsibilitiesSet the Experience VisionDefine an end‑to‑end experience vision that enables a faster, more responsive, and continuously improving supply chain.Champion simplicity, coherence, and usability across the portfolioEstablish design principles and standards that balance usability, operational rigor, and scalability.Build and Lead the Design & Research PracticeBuild an in-house design practice from the ground up, including hiring the founding designers and researchersDefine expectations, rituals, and ways of working within empowered product teamsCreate a culture of critique, curiosity, and craft excellenceEmbed Research and Design into Product Strategy and DiscoveryMake user research a continuous, trusted input into strategy and prioritization.Promote rapid prototyping, experimentation, and validation.Use insight and storytelling to influence product direction and executive decision‑making.Own Design Systems & Experience ArchitectureBuild a scalable design system that accelerates delivery and improves consistencyDefine cross-product frameworks and shared UI patternsReduce fragmentation across journeys, tools, and workflows.Design for a Connected EcosystemDesign across digital, operational, and support touchpoints.Translate complex workflows into simple, human-centered experiencesEnsure users experience one coherent, end‑to‑end supply chai...