Head of Sales, Renewals

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

WHAT YOU'LL DO

As Head of Sales, Renewals, you will own the strategy, operating model, and commercial performance of our Renewals organization. This is a Director-level leadership role for a seasoned sales leader responsible for scaling a high-performing team of 8 Account Managers, driving long-term ARR retention, and ensuring the commercial health of our recurring revenue base. As a player-coach, you will personally engage in the most strategic, complex, or at-risk customer situations—including executive conversations, major renewals, commercial negotiations, and expansion opportunities—when senior leadership involvement can materially improve the outcome.

• Lead, develop, and scale a team of 8 Account Managers, setting clear expectations, establishing rigorous operating rhythms, coaching toward exceptional performance, and developing talent and career paths across the team.

• Define and scale the renewal organization's strategy, processes, and systems to support Mapbox's long-term ARR goals.

• Act as a key stakeholder within the leadership team, collaborating with Product and Engineering leadership to drive customer-centric product roadmaps based on renewal insights.

• Leverage data analytics to identify market trends, structural risks, and growth opportunities, transforming insights into long-term organizational strategy.

• Personally engage in the most strategic, complex, or at-risk renewals and expansions, partnering with Account...