HR Partner (ER, Performance, Leadership)

What is the job?
We’re scaling fast, doing things differently, and we’re looking for a HR Partner. Someone that thrives using creativity and deep ER & people expertise to guide people managers in an environment that has variety and the occasional bit of chaos that comes with startup life.

This is a hands-on, people-first role where you’ll partner closely with our rapidly growing Patient Experience function, supporting managers and teams through a period of significant growth and transformation. You’ll play a key role in shaping the employee experience, building management capability, and helping teams perform at their best in a fast-paced operational environment.

This role is not for a HR generalist. It is for a true subject matter expert, that specialises in employee relations, performance, coaching managers through complex situations and driving people initiatives. You’ll be right at the heart of the action and a trusted partner to the business, spending time at both our London (Kings Cross) and Winnersh (Reading) offices every week.

What will you be doing?

• Partner closely with Team Leads and Managers across the Patient Experience team to provide day-to-day HR support and guidance on all matters employee relations, performance management & development and people coaching.

• Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct and employee relations

• Support the full employee lifecycle from induction and probation through to progression and offboarding

• Coach and support managers to lead confidently, effectively and in line with company culture and values

• Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters

• Support and lead on employee relations matters including investigations, performance concerns, welfare discussions and probation reviews

• Collaborate with the Head of People & Talent on key people initiatives, process imp...