Implementation Manager
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleImplementation ManagerAbout your role:Reporting to the Programme Director and/or Programme Manager, the Implementation Manager is responsible for planning, coordinating and delivering client implementations, conversions and migration initiatives to meet specified business needs, while managing resources from multiple areas (and potentially third parties) to achieve agreed time, quality and client readiness objectives.The Implementation Manager has accountability and responsibility for the successful delivery of implementation activities across the full lifecycle, from initial planning and requirements alignment through testing, go-live and transition to BAU. The role acts as the key coordination point between the client, internal Fiserv teams and external partners to ensure that solutions are implemented effectively and in line with business, operational and technical requirements.What you’ll do:Defining the implementation approach, scope and delivery plan in alignment with client and programme objectives.Setting client expectations with respect to implementation deliverables, milestones, dependencies, timelines and readiness activities.Establishing an appropriate implementation governance structure, in line with the Fiserv programme/project methodology and governance framework.Supporting the client and sponsor through implementation planning, key decisions, sign-offs and readiness checkpoints.Documenting the overall implementation approach, including conversion strategy, cutover planning, testing phases and transition requirements.Developing and maintaining detailed implementation workstream plans across the full programme lifecycle, ensuring deliverables, walkthroughs, sign-offs and timeline dependencies are clearly defined and tracked.Developing estimates for resources, effort and durations and, based on these, creating a high-level implementation schedule and requesting appropriate resources.Facilitating the development of all elements of the implementation plan, including scope, schedule, RAID management, testing, training, communications, cutover and transition to BAU.Establishing and managing event readiness criteria and readiness tracking across Fiserv, client and third-party workstreams, including RAG status reporting and escalation of at-risk items.Defining and coordinating event governance, communications and the Schedule of Events (SoE), including checkpoint strategy, decision point criteria, meeting cadence, attendees...