Implementation Manager

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.   Implementation Manager  At MetTel, we take pride in delivering exceptional customer experiences and helping organizations navigate the complex communications and connectivity landscape. As a Software Implementation Manager, you will play a critical role in shaping each customer's journey from day one. As the first dedicated point of contact following contract execution, you will lead customers through the onboarding and implementation process, ensuring a seamless transition from sales to operational success. Within the Customer Onboarding team, you will own the end-to-end implementation experience, guiding customers through the setup and configuration of MetTel's Bruin-powered platform, driving adoption, and accelerating time-to-value. This highly visible, customer-facing role combines relationship management, project leadership, and SaaS implementation expertise. You will manage onboarding projects from kickoff through successful handoff to New Client Services (NCS), ensuring customers are positioned for long-term success. Our Implementation Managers currently onboard an average of four to six new customers per month, with project volume expected to increase as additional products are integrated into the team's scope. If you thrive in a fast-paced environment, enjoy managing complex implementations, and are passionate about delivering outstanding customer experiences, we'd love to hear from you. Key Responsibilities Customer Onboarding & Project Management Manage end-to-end onboarding and implementation projects from kickoff through successful transition to New Client Services (NCS). Partner closely with customers to define project scope, timelines, milestones, and desired outcomes. Drive customer readiness and platform adoption through effective onboarding strategies. Maintain clear project plans and execute a consistent cadence of status updates, action items, and stakeholder communications. Manage multiple customer implementations simultaneously while ensuring high-quality execution and customer sa...