Implementation Manager

ABOUT SWEED

Sweed is a product-driven software startup building the all-in-one Dispensary Operating System for cannabis retail. Our enterprise-grade solution combines POS, eCommerce, Marketing, Analytics, Compliance and Inventory Management into a single seamless experience — eliminating the need for multiple third-party tools.

We've been in the market for 6 years with a team of approximately 250 people across the US and internationally. We believe in the medicinal potential of cannabis and in our responsibility to help the industry operate better. Implementation is how that promise becomes real for every client we launch.

THE ROLE

Sweed is a cannabis dispensary's point of sale system and therefore is a critical operational system. Taking their current point of sale provider offline to switch to Sweed is a very time-sensitive and revenue-critical operation. Therefore, this could be argued to be the most important role in the customer life cycle. You'll own dispensary implementations end-to-end — From contract signature to kickoff through go-live — across a range of client profiles and complexity levels. You're the face of Sweed throughout: as comfortable presenting to the C-suite as training a budtender & store team, and just as comfortable troubleshooting a configuration issue when the situation calls for it.

You'll work within a structured implementation org so you can stay focused on what matters: getting clients live on time, with full Functionality and confidence in the platform. Most implementations today include onsite work (typically 3–4 trips per month) with an additional associated bonus, and we're actively building toward more remote delivery. We want people who want to help shape what that looks like.

WHAT SUCCESS LOOKS LIKE

- On-time go-lives with minimal post-launch defects

- Accurate, complete configurations with strong attention to detail

- Confident handling of troubleshooting and technical escalations

- High client confidence from ...