Implementation Specialist

ABOUT MOAB

Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The equipment dealer and rental market is a key part of the multi-trillion dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions (most of which were founded in the 1980s and 1990s). Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record for equipment rental businesses that will help our customers create efficiency in the back office and generate more revenue in the front office.

We’re a small team of energetic, dedicated, and passionate individuals. We value team members who can not only roll up their sleeves to do hands-on work, but also think clearly and creatively about the big picture. At Moab, you’ll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development.

ABOUT THE ROLE

We’re looking for Implementation Specialists to join our Business Operations team. You’ll be the primary point of contact for customers as they adopt Moab — teaching them how the platform works, helping them map their existing workflows onto our system, and guiding them through a structured onboarding process from kickoff to go-live. You’ll work across both mid-market and enterprise customers: leading mid-market implementations end-to-end, and embedding with enterprise “strike teams” to map workflows and train users on the ground.

Most of your time in this role will be spent in meetings with real people — a parts manager learning how to look up inventory in a new system, or a service technician figuring out how to log work orders differently than they have for the last fifteen years. Your job is to make those people feel confident, not overwhelmed.

You don’t need to be a back-office accounting expert. You’ll be supported by deep internal tooling,...