Incident Response Analyst I
- Scope
- Monitor; triage basic alerts; supports investigations.
- Conducts initial incident investigations, escalates confirmed threats, and updates run books.
- Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.
- Essential Duties and Responsibilities:
- Minimum of 2-5 years' experience in a command center, service center, or similar 24x7 operations center environment.
- Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
- Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
- Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
- Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.
- Education and/or Work Experience Requirements:
- Experience in managing Data center enterprise incidents.(facility, noc, soc)
- Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops.
- Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..
- Knowledge, Skills & Abilities:
- Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
- Strong analytical, troubleshooting, and decision-making skills under pressure.
- Excellent written and verbal communication, including technical documentation.
- Competencies:
- Active learner, methodical, eager to follow procedures, dependable.
- Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.
- Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.
Salary Range
$59,812.00 - $94,440.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
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Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
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Dental provided through UHC
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Nationwide Vision provided by UHC
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Flexible Spending Account for Health & Dependent Care
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Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
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Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
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Corporate Wellness Program provided by Goomi Group
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Employee Assistance Program
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Wellness Days
401k Plan
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Basic and Supplemental Life Insurance
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Short Term & Long Term Disability
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Critical Illness, Critical Hospital, and Voluntary Accident Insurance
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Tuition Reimbursement (available 6 months after start date, capped)
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Paid Time Off (accrued and prorated, maximum of 120 hours annually)
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Paid Holidays
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Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law