Infrastructure Operations Engineer

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

In this role, you'll join KAYAK's Operations team in our Concord, MA office and play a key role in the day-to-day support of our development and production environments. You'll work closely with engineering, security, and platform teams to keep our infrastructure reliable, performant, and ready to scale.

If you’re a team player who loves to learn, engage with new tech, and help build better- we’d love to hear from you!

In this role, you will:

- Receive, triage, and prioritize inbound tickets from developers and business teams, ensuring timely resolution and clear communication throughout the lifecycle of each request.

- Serve as a primary point of contact for infrastructure-related incidents, driving root cause analysis (RCA) and implementing corrective actions to prevent recurrence.

- Monitor, audit, and continuously improve the health and performance of our production hosting platform using tools such as LogicMonitor, Kibana, and Elasticsearch.

- Proactively identify anomalies, performance bottlenecks, and capacity risks in our infrastructure, escalating and coordinating remediation with relevant engineering teams.

- Maintain, test, and refine backup systems and data retention policies to ensure business continuity and compliance with inte...