Infrastructure Technical Lead

Infrastructure Technical Lead Melbourne, Australia Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.  We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.  Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter. THE OPPORTUNITY CONTEXT:  Our IT team is dedicated to managing the IT Infrastructure, Cloud computing needs and the Cloud infrastructure at Ivalua. The team is composed of over 80 global team members mainly based in the USA, France and India.  ROLE:  Reporting to the Global IT Director, you will act as the technical lead for Infrastructure activities. You will cover a large geographical scope with the APAC region (with datacenters hosted in Australia & Singapore) but also assist the US & EMEA teams.  WHAT YOU WILL DO WITH US  Part of the APAC IT team and member of the Global Infrastructure team (AMER, APAC, EMEA), with a close relationship with EMEA & AMER infrastructure team leads Collaborate and contribute to technical infrastructure projects  Key contributor for the Build of APAC global infrastructure & clients infrastructure setup Responsible for the quality of the datacenter operations for APAC region: operations preparation, communication, execution Ensuring that we meet our SLA (availability & performance) and that vulnerability patching, incident closure, backups, logging, DRP and other IT operations are well managed Monitor infrastructure and applications, raise and follow up alerts with internal teams Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build, deployment issues Assist in troubleshooting issues as they arise with ability to prioritize Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshot Support Project and Application Maintenance teams on our Commercial Cloud, and ITAR Platforms as functional & part time team member of APAC Client Ops team Create proper documentation, diagrams and other detailed instructions and procedures qualifications Enforce security protocols, and ensure system and network integrity Develop/Suggest automation workflows improvements for repetitive and manual tasks Ensure continuity between AM...