Inside Sales Associate Telecom

Inside Sales SpecialistLocation: Highland Heights, KYEmployment Type: OnsiteAbout the RoleAs an Inside Sales Associate, you will serve as a key link between Prysmian, our customers, and our Outside Sales team, supporting the telecom fiber and copper business and playing a key role in driving customer satisfaction, revenue, and operational performance. You will partner directly with customers, Outside Sales, and cross-functional teams to deliver timely, accurate solutions and ensure orders move seamlessly from request to fulfillment.This is a high-impact, fast-paced role where attention to detail, responsiveness, and strong collaboration directly influence business outcomes and customer success.About PrysmianPrysmian is the global leader in solutions for energy and digital connections, developing resilient, high-performing, sustainable, and innovative cable systems for transmission, power grid, electricity, and digital solutions. We also produce a comprehensive range of optical fibers, copper cables, and connectivity for voice, video, and data transmission connecting the world.Make Your Mark at Prysmian Group - Join Us What You'll DoManage Customer Relationships: Serve as the primary point of contact for assigned customer accounts, building strong relationships while handling a high volume of requestsDrive Quoting & Pricing: Analyze customer needs and specifications to deliver accurate, timely quotes including pricing, lead times, and product availabilityOwn the Order Lifecycle: Manage order progress, communication updates, and collaborate with internal teams to meet customer expectationsResolve Issues with Ownership: Address returns, claims, and discrepancies, identifying root causes and driving resolution across teamsCollaborate Cross Functionally: Work closely with Scheduling, Manufacturing, Shipping, Quality, Finance, Engineering, and Product teams to deliver customer solutionsSupport Sales Growth: Partner with Outside Sales and Sales Agents to contribute to account growth, customer retention, and identify opportunities that contribute to overall business growthInterpret Customer Requirements: Translate customer needs and technical specifications into accurate orders and solutions with support from internal teamsAct as the Voice of the Customer: Represent customer needs internally and ensure alignment across teamsContribute to Business Initiatives: Participate in cross-functional projects and initiatives that support specialty market growth and new opportunitiesWhat We're Looking ForExperience and QualificationsAssociate or bachelor’s degree preferred or equivalent combination of education and relevant work experience.Experience in customer service, sales support, account coordination, order management, or inside salesExperience handling multiple priorities in a fast-paced environmentSkills & CapabilitiesAbility to manage customer relationships in a fast-paced, high-volume environmentStrong attention to detail and accuracy when...