Intake Director

Are you driven to transform client experiences and streamline complex processes in a high-stakes legal environment?   Do you excel at balancing strategic leadership and hands-on management to create impactful change?   Can you lead with empathy and efficiency in a firm renowned for tackling life-altering personal injury cases?   Are you ready to take ownership of a vital department in a boutique law firm known for its personalized approach?   Final question: When faced with a challenge, do you get excited or run away?     ** IMPORTANT: TO APPLY ** If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Stephens Law, an elite trial law firm in Fort Worth, Texas has built its reputation by achieving landmark results in personal injury and wrongful death cases. With a robust focus on high-impact cases, the firm works directly with families during their most challenging times, offering compassionate, strategic representation.   Founded by the nationally recognized trial lawyer Jason Stephens, the firm stands out for its commitment to quality over quantity, handling fewer cases at a time to ensure each receives the dedicated attention and resources it requires. This approach has resulted in record-setting settlements and verdicts across Texas, making Stephens Law a trusted name in personal injury litigation.   The Intake Director at Stephens Law will play a pivotal role in shaping the firm's first interaction with prospective clients while serving as the strategic leader of the intake department. This position is responsible for fully owning and continuously improving the intake function, ensuring that every potential case is evaluated thoroughly, strategically, and with exceptional responsiveness. This role combines frontline intake responsibilities with operational leadership, KPI ownership, process optimization, and department management. The successful candidate will act as a strategic gatekeeper for high-value litigation opportunities while driving operational improvements that enhance client experiences, increase conversion rates, and support the firm’s mission of delivering exceptional legal representation.     What you’ll do:   Client Intake Management: Oversee and manage approximately 10+ daily intake calls and subsequent follow-ups dealing with prospective high-value cases, primarily focusing on 18-wheeler accidents and wrongful death. Evaluation and Triage: Qualify potential cases by obtaining and reviewing police reports, identifying key facts, and assessing case viability and urgency. Process Coordination: Manage the entire sign-up process, including coordinating DocuSign agreements...