Intern - Hotline Response and Service Coordinator

It's a great feeling to work for a company that does so much good for others around the world!This is a part-time, unpaid internship.Academic Req: Currently pursuing a degree in Social Work, Psychology, Criminal Justice, Public Health, Communications, Sociology, or related fieldWork experience: Experience working with vulnerable youth, survivors, or trauma-impacted populations. Demonstrated leadership or supervisory capacity through academics or professional experience. Summary: The Hotline Response & Service Coordinator Intern supports the 24/7 operability of the BCFS HHS – Common Thread – TX anti-trafficking program by assisting with hotline response, crisis screening, service coordination, and administrative support. This position is intended for a student currently completing academic field hours toward degree completion in a human services-related field.The intern will gain hands-on experience in crisis response, survivor-centered communication, referral coordination, trafficking screening, and documentation within a trauma-informed and survivor-centered framework, while working under direct supervision of program leadership.Critical Action Items & Measurable Deliverables: Hotline & Crisis Response:• Accept and respond to inbound hotline contacts during assigned shifts• Assist with phone-based trafficking screening and crisis assessment under supervision• Support referral and intervention processes for qualifying cases• Provide survivor-centered communication during crisis situationsService Coordination:• Assist in identifying appropriate referral pathways• Support coordination with community partners and resources• Maintain awareness of regional referral networks• Assist with follow-up documentationDocumentation & Data Entry:• Ensure all hotline contacts are documented accurately in program databases• Assist with call logs, intake notes, and referral summaries• Follow confidentiality and data protection protocolsAdministrative Support:• Assist with office operations including filing, data organization, and supply coordination• Support service plan tracking and logistics tasks as assignedRequirements: 1.    Pass all required background checks and screenings2.    Participate in all program trainings3.    Demonstrate strong communication, emotional regulation, organization, and leadership potential4.    Ability to work independently and as part of a multidisciplinary team5.    Strong verbal and written communication skills6.    Cultural sensitivity and empathy7.    Ability to maintain composure during crisis situations Maintain confidentiality of sensitive information8.    Demonstrate strong organizational and time management skills9.    Exhibit professionalism, reliability, and strong work ethic10.    Willingness to accept direction from program staff11.&nb...