International Operations Manager, Fulfillment
Why We Exist and What We Do: At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!About the Role: We're hiring an experienced international fulfillment operator to manage fulfillment operations across our UK and EU markets. This is a high-ownership, externally-facing role. You'll manage 3PL partners, freight providers, display providers, and EDI transactions while supporting retail accounts and reps during the European working day, largely without real-time HQ support. This role will report to the Associate Director of Retail Fulfillment, who is based in our Marina del Rey, CA HQ, and will collaborate closely with Planning, Inventory, Supply Chain, Retail Sales, Ops Excellence, Compliance, and Business Systems/Tech. This is a full-time hybrid role with benefits based out of our London office, with semi-frequent travel to key 3PL and retail partner sites across the UK and Europe, and occasional travel to our Marina del Rey, CA headquarters. Compensation will be commensurate with the candidate's experience and UK market rates. Key Responsibilities: Own day-to-day fulfillment operations across the UK and EU markets. Including, but not limited to, order management, inventory management/reconciliation, routing guide compliance, freight, and chargeback prevention. Be the primary point of contact for UK and EU-based 3PL partners and display providers. Manage SLA/OTIF performance, drive accountability, proactively communicate internally and externally, and resolve issues without waiting for HQ to wake up. Build and manage working relationships with UK and EU retail accounts. You're the operational face of Dr. Squatch during local business hours. Lead cross-functional coordination with Planning, Inventory, and Supply Chain to keep inbound shipments and stock positions aligned across international inventory positions. Own onboarding of new international retail partners with full compliance. Including operational setup, EDI/order integration, and go-live execution. Provide cross-channel coverage during the European working day — including DTC and Amazon FBA support — to maintain momentum before HQ comes online. Track fulfillment KPIs (OTIF, fill rate, chargeback rate, cost per unit), surface trends, and come up with recommendations rather than just data. Collaborate with Compliance and Legal to ensure operations meet local regulatory requirements, including labeling, product classification, and HazMat handling. Identify and drive improvements...