International, Vendor & Couple Experience Agent
WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. ABOUT THE ROLE AND OUR TEAM:The Vendor Experience Agent is part of the Vendor Experience Team and plays a key role in delivering excellent service, resolving customer issues, and creating a positive experience for our business partners and users. Your mission will be to support customer retention and satisfaction, helping them succeed on our platform. RESPONSIBILITIES: Handle inbound and outbound calls, emails, and chat to support customers effectively. Understand and respond to customer needs, directing issues to the right department when needed. Manage complaints, cancellation requests, and negative reviews with empathy and professionalism. Manage and program products such as Promonews, Home, and Newsletters. Perform administrative functions related to the role. Troubleshoot and resolve technical or operational issues and follow through to resolution. Document interactions accurately in CRM systems and maintain complete case records. Collect and share customer feedback to improve tools, processes, and overall experience. Build trust-based relationships with customers to foster loyalty and retention. Support daily CS operations and contribute to continuous process improvement. Consistently meet or exceed department performance metrics (CSAT, contact rate, resolution time, call response time, and other KPIs). SUCCESSFUL CANDIDATES HAVE: 1-2 years of experience in a customer-facing or service role. Excellent verbal and written communication skills (phone and email). Strong problem-solving and complaint-handling abilities. Customer-focused and solutions-oriented mindset. Ability to multitask, prioritize, and handle high workloads. Proficiency with CRM tools and office software (Google Suite, Zendesk, Jira). Ability to work collaboratively across departments. English: Fluent (mandatory) At least one of the following: French, Italian, or Portuguese (fluent) Spanish: Intermediate or higher (strongly preferred) WORK MODEL: This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model. #LI-Hybrid #professional At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportu...