Intervention Capture Advisor

Third Party Assistance - Capture  Do you have fantastic communication and influencing skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?!   Working Hours/ Shift Patterns:  The average working hours are 37.5 per week, following a 4-week shift rotation. Shifts are scheduled between 8am to 8:30pm from Monday to Friday, and 9am to 5:30pm on weekends. You will work 2 weekends out of every 4 weekends.  Training: The core training lasts for the first 4 weeks and would require hybrid training in the office and training remotely from home. You'll continue hybrid working onsite through to week 8 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working of one day a week in the office and the rest working remotely from home.   Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.  Salary: The starting salary is £31,150 plus a fantastic benefit package.Start Date: Monday, 14th of September Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.  At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.   Your role: This role supports both Hastings Direct customers as well as other effected parties when an accident is not their fault. In this role, you will be making outbound calls to non-fault third parties involved in accidents with our customers, offering them our services to address their vehicle damage and associated losses. The core of the role involves discussing the benefits of using Hastings Services to help them get back on the road as quickly as possible. This requires communicating confidently about our products, providing accurate information, and ensuring that all details are clear and easily understood.  What we're looking for: Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work. Effective communicators who clearly convey options, information, and key points in both written and verbal form.  Is comfortable with objection handling and can demonstrate resilienc...