IT Business Analyst - Consumer Services

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives.Business Analysis & System InsightCollaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updatesTeam Collaboration & Stakeholder EngagementPartner with business leadership and teams to refine backlog, prioritize work, and support story creation.Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.Foster trust and act as a liaison to ensure shared delivery goals across teams.Product Delivery & Continuous Improvement Develop a deep understanding of system functionality and business rules to support both project work and operational activities.Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.NOTE: Internal Associates working in a remote capacity may be considered for this position.QualificationsExperience: Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.Skills: Strong co...