IT Customer Engagement Leader

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Our enterprise P&C IT organization is on a mission is to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions.  As the strategic partner, you will be responsible for building (trust) relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.P&C IT Services is looking for a Customer Engagement Leader to join their team. If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further – this is the role for you!Great American’s culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.Responsibilities Customer Relationship Management – Helps blur the lines between business and technologyEstablishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.Develops relationships with key business stakeholders to understand their business strategies, needs, and challengesGathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomesEnsures the customer is positioned best on technology AND data to support current and future needsTechnology Strategy – Influences, provide options for the BU to win with technology and dataGathers and communicates market research on in...