IT Helpdesk Technician

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.

With Pulsar – the world’s most advanced PNT satellite infrastructure in Low Earth Orbit – Xona will offer a future-proof, backwards-compatible global positioning system optimized for absolute precision, superior power, and robust protection.

OVERVIEW

We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking IT assistance, supporting a hybrid Windows, Linux, and cloud-based environment while helping ensure a seamless technology experience for the entire company.

Working closely with our System Administrator, Network Engineer, and broader IT team, you'll troubleshoot hardware, software, networking, and identity-related issues, escalate complex problems when appropriate, and help improve internal IT operations as we continue to scale. This role is ideal for someone who enjoys solving technical challenges, providing outstanding customer service, and creating a positive support experience for employees in a fast-paced startup environment.

WHAT YOU'LL DO

- Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.

- Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.

- Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.

- Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.

- Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.

- Deploy, configure, maintain, an...