IT Intern (Remote MEX)

Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO/Content, CRO, and Video to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.

At Directive, we’re always looking ahead to connect with talented professionals who excel at crafting strategies that elevate search visibility, developing compelling content, and delivering value to audiences.

As we continue to grow, we’re always seeking forward-thinking individuals who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are eager to make their mark in B2B tech and SaaS marketing.

About The Role

This role is part time (4 hours a day) and reports to the IT Manager. We are seeking a motivated and detail-oriented IT Intern to support our IT team. This is an excellent opportunity for someone interested in gaining hands-on experience in IT support, security, asset management, and user onboarding/offboarding processes. The ideal candidate will be tech-savvy, organized, and eager to learn while contributing to the smooth functioning of our IT infrastructure.

Roles & Responsibilities

Key Responsibilities:

1. User Onboarding/Offboarding:

- Assist with adding/removing new users to platforms such as Google Workspace, Krisp, Zoom, Slack, and LastPass.

2. Inventory and Asset Tracking:

- Support the IT team in managing inventory, including tracking hardware and software assets.

- Ensure accurate records of IT equipment and licenses.

3. Ticket Management:

- Handle IT tickets, including password resets, app installations, and adding/removing users in Slack channels.

- Prioritize and route tickets to the appropriate team members (Finance, IT Manager, or self) a...