IT Manager (Philippines)

IT Manager

Philippines (100% Remote) · Full-Time Independent Contractor · $1,800-$2,000 USD/month

Be the strategic owner of how technology shows up across our team and for our clients. You lead our IT function end-to-end — setting the standards, building the team, and making sure every ticket, deployment, and client touchpoint reflects a polished, dependable IT operation.

 
 

ABOUT THE ROLE

You'll own the full IT function — people, process, and performance. This isn't a behind-the-scenes role — you'll set strategy at the leadership level while staying close enough to the work to unblock a critical issue when it matters.

Your responsibilities span team leadership and IT Specialist management, helpdesk and ticket operations oversight, device lifecycle strategy and deployment governance, client engagement and executive-level communication, and IT strategy, process architecture, and continuous improvement.

Full-time IC with exclusivity. No part-time or freelance engagements once hired.

THE IDEAL CANDIDATE

- Leads by example — your team's standards reflect your own

- Can zoom out to strategy and zoom in to troubleshoot when needed

- Builds systems and people, not just fixes problems

- Is a trusted face in front of clients, translating complexity into confidence

- Proactively spots risks and brings solutions before being asked

- Takes ownership of outcomes, not just tasks

 
 

WHAT YOU'LL OWN

Team Leadership & People Management
Build the team that builds the standard.

- Directly manage, coach, and develop the IT Specialist(s) and broader IT team

- Set individual and team performance goals; conduct regular 1:1s and performance reviews

- Build hiring plans and participate in recruiting/onboarding as the team scales

- Create a culture of ownership, responsiveness, and continuous improvement within the team

Helpdesk & Ticket Operations Oversight
Own the metrics, not just the queue.

- Own overall helpdesk performance against SLAs (respons...