IT Operations Engineer
Deliver reliable Level 2 support across Corporate IT services and workplace technology Help plan and deliver small to medium IT projects end-to-end Be part of a highly collaborative Melbourne based team, working together from our CBD office 3 days a week Write your story with a career at Zip Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands. As an IT Operations Engineer in our Corporate IT team, you’ll help Zipsters get the most from the technology they use every day. You’ll work in a hands-on environment where strong technical problem-solving, clear communication and practical continuous improvement are equally important. This role suits someone who enjoys taking ownership, working directly with people across the business and finding better ways to deliver reliable, secure and user-friendly IT services. What you’ll own Provide Level 2 support for incidents, service requests and technical escalations Be the primary in-person contact for Service Desk in the Melbourne office Administer and support workplace technologies including Microsoft 365, Google Workspace, Entra ID, Intune, Jamf and enterprise SaaS platforms Develop scripts, automations and AI-assisted workflows to improve efficiency and reduce manual work Troubleshoot recurring issues and implement sustainable solutions Deliver small to medium IT projects from planning through implementation Coordinate vendors, stakeholders and internal teams to deliver workplace technology initiatives Create and maintain technical documentation, knowledge articles and standard operating procedures Build strong relationships with employees through clear communication and excellent customer service Coach and support Service Desk analysts (L1) through technical guidance and knowledge sharing Partner with Security, People Operations and wider business teams to deliver reliable technology services What you’ll bring to the team Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we'd still love to hear from you. Experience supporting enterprise IT environments across Windows, macOS and cloud-based workplace technologies Hands-on experience with Google Workspace, Microsoft 365, Entra ID, Intune and Jamf Experience automating operational tasks using PowerShell, Python or Bash Experience using AI-assisted tools to improve troubleshooting, scripting, documentation and service delivery Strong troubleshooting skills across endpoints, identity, collaboration tools and enterprise applications Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow Experience delivering small to medium ...