IT Support Analyst

ABOUT HANDSHAKE

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

WHY JOIN HANDSHAKE NOW:

- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel

- Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions

- Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders

- Build a massive, fast-growing business with billions in revenue

ABOUT THE ROLE

We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.

This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.

WHAT YOU'LL DO

Support the Employee IT Experience

- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools

- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience

- Support remote and hybrid employees across multiple time zones

- Escalate complex issues when appropriate whi...