IT Support Specialist
This role is part of our Central Platform Team at saas.group. What is saas.group? Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 400 colleagues spanning 50+ countries, we are rewriting the playbook on SaaS innovation and collaboration. We grow 25 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work. Also, don't forget to follow saas.group on LinkedIn to stay up to date on our job openings, podcast episodes, and all things happening at our company. Profile Overview We're looking for our first dedicated IT Support Specialist to join our central Platform team. You'll own the IT support queue end to end, becoming the first point of contact for day to day tickets across Google Workspace, Mac, Chrome, VPN and remote desktop issues. That gives our IT Systems Lead the room to focus on automation and strategy, and you'll be the one running the automations he builds. It's a foundational role: you'll be the first line of IT support for close to 400 people across 25+ brands, with a path to grow into automation work yourself as more of the queue gets automated over time. Your immediate impact in the first 3-6 months will be: Take full ownership of the IT support queue, resolving day to day tickets (Google Workspace, Mac, Chrome, VPN, remote desktop) without needing to escalate anything routine Get up to speed on our device vendor and start handling laptop provisioning and onboarding logistics for new hires across regions Start contributing to the evidence gathering behind our brands' SOC 2 and ISO 27001 certifications (access reviews, onboarding and offboarding records, device inventory) Support the IT side of onboarding a newly acquired brand, helping get their people and tools set up cleanly Your responsibilities Own and triage the IT support queue, resolving tickets that span Google Workspace admin, Mac troubleshooting, Chrome and VPN issues, and remote desktop support Run the automations our IT Systems Lead builds, and know when a ticket needs a manual touch instead Carry out access control and security checks (admin counts, permission reviews) and configure domains and tools for our brands Coordinate with our laptop vendor to get new hires equipped across regions, escalating cost or judgment calls Help gather and maintain the evidence our brands need for SOC 2 and ISO 27001 certification Support the IT side of onboarding newly acquired brands, from access setup to chasing the details so nothing slips What You bring to the table Hands-on experience troubleshooting Google Workspace (admin ...