IT Support Specialist

About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.About the Role As an IT Support Specialist, you will help oversee computer systems for Scorpion and offer support to all Scorpion users. You will provide internal assistance, working directly with employees who use the computer systems and ensure each team member is set up for success in their workstations. In order to be successful in this role, you will need to be technologically savvy and enjoy assisting others. Strong customer service and communication skills, both written and verbal, are required to support users and keep the business running, all while delivering “next level” customer service. What Your Success Will Look Like Triage more complicated tickets and assign to Senior team members Identify, investigate, and resolve users’ problems with computer software and hardware. Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and workstation hardware along with troubleshooting audio conferencing systems. Consult with users to determine steps and procedures taken to identify and resolve the problem Apply knowledge of computer software, hardware, and procedures to solve problems Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions Collaborate with other team members to research and resolve problems Arrange service by software or hardware vendors to repair or replace defective products Maintain knowledge of technology innovations and trends Maintain hardware inventory to ensure each location has available stock Ensure computers are built for new hires and swaps in a timely manner Provide Quality Control on new user accounts and laptop setups Provide testing to OS and Application patches Create and update documentation as needed. Duties as assigned by IT Manager Who You Are And What You Bring Education Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferre...