IT Technician
Strategic Growth Partners is committed to upholding our company values and ensuring data confidentiality. We provide robust services to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment.
Strategic Growth Partners (SGP) is seeking an experienced IT Technician to provide Tier 1 and Tier 2 technical support while maintaining and improving our Microsoft cloud environment and end-user systems. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment.
Workplace Type: Remote.
Compensation: W-2. $65,000 - $70,000 per year.
Responsibilities include:
· To diagnose, maintain and repair IT systems.
· Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario.
· To navigate, guide and apply necessary base configuration changes in various system interfaces including but not limited to:
o BitWarden Password Manager
o Microsoft 365 Admin Center (license management, user profile management,
o Microsoft Authenticator
o Microsoft Azure/Entra - Active Director (Join Azure, bitlocker, MFA)
o Microsoft Exchange Online (Email, Message Trace and Security Groups)
o Microsoft Office Suite 365 (OneDrive, Word, Excel, PowerPoint, etc.)
o Microsoft Remote Desktop Services Client
o Microsoft SharePoint Online
o Microsoft Windows 10/11
o Mobile OS: Android and iOS
o TeamViewer
· Tier 1-2 End-user support including help escalating to contracted other 3rd party providers (Red River, Pythian, etc)
· Simple migration tasks between software and applications (e.g., on-prem server to cloud transfer).
· Create and maintain technical documentation for both IT and End User audiences. (e.g., Forms, Asset lists, Directories, Tickets, Guides)
· Other basic and intermediate IT administration tasks mutually ag...