IT Technology Enablement Specialist
It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:As an IT Technology Enablement Specialist in the End User Experience Team at Rocket Software, you are part of a global, fast-paced IT organisation with a primary mission to provide world-class service to Rocketeers, ensuring they can perform at the highest level.The IT Technology Enablement Specialist is a senior-level contributor who provides exceptional technology support to the Executive Leadership Team and promotes enterprise productivity by facilitating optimal use of Microsoft 365 and other enterprise applications.This position serves as a reliable technology partner to senior leadership, proactively addressing IT requirements and challenges, and effectively translating enterprise tools into strategic, efficient solutions. Additionally, it is responsible for designing and delivering comprehensive training sessions and support, enabling employees throughout the organisation to optimise their use of Microsoft 365 and other enterprise applications, thereby maximising Rocket’s investment in these applications.The role requires strong technical capability, excellent communication skills, discretion, and a passion for helping people work more effectively.Essential Duties and Responsibilities:Executive Technology SupportProvide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance.Act as a trusted point of contact for executives, understanding their working styles, priorities, and technology needs.Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution.Proactively identify opportunities to enhance their personal productivity through the application of AI, simplification, streamlining, or improving the executive technology experience.Provide, where needed, one-to-one coaching to the Executive Team and their assistantsMaintain a high level of professionalism, discretion, and confidentiality at all times.Enablement & TrainingDesign and deliver training sessions, lunch‑and‑learns, and practical guidance to help users get the most from Microsoft 365 and other enterprise applications.Translate features and capabilities into simple, real‑world use cases that improve personal productivity and collaboration.Develop reusable training materials, knowledge articles, tips, and best‑practice content that can be shared across the organisation.Partner with IT, Security, and Business teams to ensure training aligns with organisational standards and ways of working.Conduct training needs assessments and customise curricula for teams, roles, and business units. Monitor adoption trends and user feedback to continuously improve enablement activities.Collaboration & Continuous ImprovementWork closely with Service Desk, Infras...