[Job- 29227] Senior Salesforce & Fullstack Engineer (Cloud Communications), Brazil

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 7,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency.
 
We are seeking a high-level Senior Hybrid Developer to lead the integration of modern web technologies, AI, and cloud telephony. This role is unique: you will bridge the gap between Salesforce Service Cloud and AWS Connect to build a world-class, omni-channel support ecosystem.
As a subject matter expert in Agentforce and AWS Call Center solutions, you will design seamless workflows where voice, web, and AI-driven data intersect. You are the ideal candidate if you can build a custom React dashboard, optimize an AWS Lambda for telephony routing, and configure Salesforce Service Cloud Voice with equal precision.

Key Responsibilities:

Omni-Channel Strategy: Partner with US stakeholders to design "Voice of the Customer" journeys, integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions.
Telephony Integration: Develop and maintain integrations between Salesforce Service Cloud and AWS, including CTI (Computer Telephony Integration), Contact Flow designs, and real-time data syncing.
Hybrid Web Development: Architect and deploy full-stack web applications (React/Node.js) that enhance the agent experience and integrate directly with AWS and Salesforce APIs.
AI & Automation: Implement Agentforce and AWS AI services (like Amazon Lex or Polly) to automate self-service voice bots and intelligent call routing.
Cloud Infrastructure: Manage and optimize AWS Lambda functions and backend services that power the connectivity between the call center and the CRM.
Technical Governance: Document complex integration archit...