Key Account Management - All Level

Our business is trending. Why not be part of the dream team? ecommerce has transcended physical and digital channels as brands and retailers continue to invest in digital to grow their business while juggling with data, privacy and logistical challenges. The “e” in “ecommerce” is superfluous.#aCommerce provides YOU the opportunity to hone your career in the digital & tech sector, with a very exciting position of Key Account Manager in our EmQuartier-based office in Thailand.  As a Key Account Manager, you will be the key contact point for end-to-end process and services including, internal & external function. Internal function includes channel operation, Marketing, operation, customer service, and technology functions to manage #aCommerce service to brand and improve the customer experience. In addition, you will also be developing and managing relationships with marketplaces and new channels to drive client’s sales coverage and growth. In order to qualify to this role, you should have experience on financial, business development and account management. The desired candidate should be a fast learner, with strong interpersonal skills, logical thinking and problem-solving skills. Specifically, this role will be doing: Performance Management Manage overall account profitability via P&L management Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track Manage to maximize GMV with day-to-day collaboration with client and channels Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit Ensure optimal product presentation and visibility on online channels Lead all initiatives Across different services Coordinate with internal cross function and external parties Establish and monitor progress against key performance indicators. Account planning (sales and promotions)  Partner Service Responsible for client relationship and retain client satisfaction Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account Work as a consultant to clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities Manage fast-growing ecommerce sales of large brand owners through their own web store or other online channels and initiative channel Ensure that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers. Ensure operational performance on all areas Identify and anticipate additional opportunities for enhancements, improvements or new services with existing clients Manage inventory including forecast, ordering and DOH controlling Works with other departments e.g. warehouse, call center, web dev etc., to ensure that everything is ready for go-live. Present analysis and recommendat...