Key Account Manager| Mon to Fri 38 hours | Balcatta Support Centre with Weekly travel onsite

As the world leader in over 100 services, globally we are the 19th largest employer in the world with 470,000 employees working in 67 countries. Sodexo has been in operation in Australia for over 30 years, have over 5000 employees working across 300+ client sites. About the RoleThe Key Account Manager develops business opportunities aligned with ideal customer characteristics and supports the client throughout their objectives.This will encompass commercial management, operational management, organic growth and strategic alignment. Focus on driving several major customer relationships within relevant accounts. Concentrate on increasing revenue and GP through organic growth manage stakeholder relationships. The role is weekly travel to remote sites. While operating on a Monday to Friday roster, flexibility is required to extend time onsite to meet operational and mobilisation requirements.Key Responsibilities:Client Relationship & Stakeholder ManagementServe as the senior point of contact for assigned clientsBuild trusted, long‑term relationships with site leaders, procurement, HSE, and stakeholdersLead regular governance forums including monthly reviews, quarterly business reviews, and strategic planning sessionsProactively manage client expectations, risks, escalations, and issue resolution Contract & Commercial ManagementOwn contract performance against KPIs, and commercial outcomesManage change variations, scope amendments, pricing adjustmentsEnsure financial performance meets or exceeds budget through cost control, margin optimisation, and productivity initiativesPartner with finance teams on forecasting, reporting, and cost‑to‑serve analysis Operational AlignmentWork closely with Operations Managers, Site Managers, and Functional Leads to ensure service delivery aligns with contract obligationsDrive consistency and standardisation across mine sites while respecting site‑specific requirementsConduct performance reviews for your direct reportsEnsure services meet expectations across:Village servicesCatering & camp servicesIntegrated facilities management (soft & hard FM if applicable)Asset management and maintenance coordinationSafety, Quality & ComplianceChampion Zero Harm culture aligned to Sodexo and client HSE frameworksEnsure full compliance with:Mine site safety standardsFood safety & hygiene systemsWHS legislation and client-specific rulesActively participate in audits, risk assessments, incident reviews, and corrective action planningAccount Growth & RetentionIdentify cross‑sell and upsell opportunities within existing mining portfoliosSupport tenders, proposals, and re‑bids for existing contractsContribute to long‑term strategic account plansImprove client satisfaction scores and retention outcomesKey Performance IndicatorsClient satisfaction / NPSContractual KPI and SLA complianceCommercial performanceSafety and quality performanceContract retention and growthCompetencies:Planning and Org...