Korean Bilingual Field Service Planning Manager

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  What we can offer:  A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.   We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team!   The Opportunity: The Korean Bilingual Field Service Planning Manager will define LG's field service planning department’s overall direction and develop key initiatives to meet its business objectives. This position will oversee the development and implementation of strategic planning functions for competitive advantage and success in the field service department.  The manager is responsible for interpreting complicated business operations while considering the current field market situation and would implement business concepts including planning, trending, forecasting, and business modeling. This position will set up key performance indicators (KPIs) and provide guidance on collecting and analyzing a variety of data sets to execute key field service activities across many owned sites. Responsibilities: Develop and implement field service planning team's overall business strategy  Interpret different kind of data sets (Repairs, Sales, Calls, Digital contents, VOC, Web, Intelligence, Surveys & internal platform) to get insight and make recommendations to enhance customer satisfaction  Manage and optimize Field Service network coverage by analyzing locator performance, technicia...