Lead Auditor - Home Claims

Job Title: Lead Auditor - Home ClaimsLocation: Leicester, London or Bexhill (all hybrid - with excellent flexibility offered for the right person) Welcome to Hastings Direct   We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.  We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.   We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.    Role overview    This role combines both operational leadership and technical claims audit experience. You’ll lead, motivate and develop a team of Home Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. The role will also include completion of audits, operationally and externally, to enable Hastings to have assurance on the level of performance across Home Claims.  Job details – you’ll need to have demonstrable experience in:   Leading a group of colleagues to ensure successful outcomes are achieved, that delivery is maintained against schedules/SLA’s and ensuring all 121’s, team meetings and PDR’s are completedDeveloping a complete understand of all internal and supplier claims processes, new commercial initiatives, best practices and understanding the impact of inefficient processes or poor outcomes on the customer journey, leakage, other financials and fraudDesigning and developing relevant, effective audit approaches – capturing mechanisms which are flexible in nature to accommodate our changing business needs and allowing us to capture, monitor and measure performanceManaging relationships with senior stakeholders within each Supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and completing and managing both on-site and remote risk-based audits across the suppliersWorking with commercial teams, operational management and wider Claims leadership to effectively identify remedial actions, tracking and monitoring delivery and taking appropriate steps to deliver the financial benefits in line with objectivesManaging root cause analysis for all, including systems an...