Lead Brand Marketing Coordinator

  Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers   All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus’ recruiting process in general should email recruiting@kapitus.com   Kapitus is looking for a creative self-starter to join our Marketing team as Lead Brand Marketing Coordinator to support the development and execution of Kapitus' brand marketing initiatives across customer advocacy, online reputation management, digital PR, creative asset development, and brand communications.  Working closely with the Director of Brand Marketing, this individual will help bring brand programs to life, coordinate cross-functional projects, and ensure marketing initiatives are executed on time and at a high standard. The ideal candidate is an organized, detail-oriented marketer who enjoys balancing strategic thinking with hands-on execution. This role requires strong project management skills, excellent communication abilities, and a passion for building meaningful brand experiences for customers, partners, and employees.   What you’ll do:   Online Reputation & Customer Advocacy   Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. Monitor and respond to reviews across Trustpilot, Google Business Profile, BBB, and other relevant platforms. Coordinate review-generation initiatives designed to increase review volume and improve customer ratings. Assist in identifying and addressing customer concerns surfaced through reviews and customer feedback. Track and analyze customer sentiment, recurring pain points, and positive feedback trends. Prepare regular reporting and insights related to customer reviews, ratings, and reputation performance. Support customer advocacy initiatives including testimonials, case studies, and customer spotlights.   Brand Asset Development & Creative Project Management   Serve as the day-to-day project manager for brand asset development initiatives. Coordinate with external creative agencies and internal stakeholders to produce: PowerPoint presentations Sales collateral Digital advertisements Downloadable Resources (eGuides, strate...