Lead Clinical Care Navigator, Global
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.We're currently looking for independently licensed mental health professionals to join the Global Clinical Operations team (LCSW,LMFT, LPC, LICSW required) supporting our team and members outside of the United States in the APAC and EU regions. Experience working on global teams is required. English is required. Additional language fluency is a plus. This role requires flexibility for occasional shift changes and availability to work holidays. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. This role will report to the Manager of Global Clinical Operations. What you’ll be doing: Maintains Clinical Care Navigator calls and activities (50%) Serves as a resource: monitors slack care operations channels to assist clinical, care support and provider ops teams Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team Assists with outreach or follow up for escalated and situations as needed Coordinates training and mentoring of new hires and for existing team members as assigned Monitors multiple system views and assigns outreaches and follow ups appropriately Assists with daily work balancing Monitors phone/chat queue availability Provides constructive feedback to team members and to the clinical leadership team Problem-solves and assists with high touch and escalated/sensitive calls, as well as crisis situations, concerns, or issues. Provides feedback and advice on team/product/technology/service improvements and assists with implementations Facilitate team meetings, as needed Assist with system issues/outages Participates in special projects, workgroups, or other assignments Some holiday coverage and on-call leader rotation Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What success looks like in this role Meeting quality target The members you serve bein...