Lead Product Manager, GrabMart Fulfilment
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to know the teamThe Fulfilment team at Grab builds the products and platforms that help millions of orders move reliably from merchants to customers across Southeast Asia. Within Fulfilment, this tackles the distinct challenges of grocery and retail delivery, including larger baskets, planned delivery windows, longer routes, diverse vehicle capacity, and close coordination between merchants, driver-partners, fleet partners, and customers. The work you do will directly improve the reliability and efficiency of GrabMart, while helping to scale and create better experiences across our ecosystem.Get to know the RoleAs a Lead Product Manager for GrabMart Fulfilment, you will own the product strategy and roadmap for how GrabMart orders are fulfilled reliably, efficiently, and at scale. You will lead ambiguous, cross-functional problem spaces spanning service laddering, fleet utilisation, dispatching, and operational coordination from order readiness through delivery completion. You will work closely with adjacent Product Teams, Engineers, Data Scientists, Operations, Supply Chain, country stakeholders, and external partners to discover opportunities, run pilots, and scale proven capabilities across the region. We believe a successful candidate is highly analytical, deeply user-centric, comfortable with moving fast under ambiguity, navigating complex marketplace and logistics trade-offs, and able to influence stakeholders across functions and seniorities. This is an individual contributor role based onsite in Grab's Singapore office. Think you have what it takes? We'd love to hear from you.The Critical Tasks You will PerformYou will own and define the product vision, strategy, and roadmap for GrabMart Fulfilment, translating long-term ambitions into clear priorities and executable milestones.You will improve end-to-end reliability and efficiency across the fulfilment journey, from designing appropriate service SLAs around price and ETA, to driver handover, delivery execution, and recovery when a job does not go as planned.You will shape and validate new fulfilment models that can support larger baskets, longer delivery distances, planned delivery windows, and evolving GrabMart customer needs.You will influence decision-making and prioritisation by understanding and balancing stakeholder perspectives and needs across various seniorities, helping build minimum-lovable products while making strong data-informed decisions.You are able to deeply understand the needs and pain points ...