Learning Experience Designer

Job Description

Thomson Reuters ONE PS Training Team is seeking an experienced, creative, and forward-thinking Learning Experience Designer to join our dynamic, global team. In this role, you’ll use your instructional design skills to create training that empowers customers to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge, AI-powered solutions. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal, tax, accounting, and audit workflows—making a direct impact at the forefront of technology and shaping innovative customer experiences.

As a Learning Experience Designer, you will play a vital role in empowering customers to maximize their use of CoCounsel and other Thomson Reuters solutions, by designing and developing training curriculum, content, and learning experiences. You will work primarily with internal partners (Content Leads, Curriculum Designers, Technical Trainers, and Professional Services Consultants) to design and develop best-in-class courses and learning assets, occasionally joining customer calls, as needed, for discovery and feedback.

If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative technology.

Key Responsibilities

• Participate in curriculum design, instructional design, content writing and course development across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
• Research and conduct content assessment of existing course materials to support the development of new and up-to-date training materials
• Conduct learning needs analysis, curriculum mapping, design, writing, development, testing, implementation and evaluation of all training materials
• Design and develop cutting edge, graphically rich, engaging and innovative learning materials
• Exercise sound judgement when determining appropriate learning solutions based on inputs, objectives and desired business and learning outcomes
• Understand content structure and how curriculum, courses, modules, learning objectives and assessment questions are designed to transfer and validate knowledge
• Forge strategic partnerships with and collaborate with subject matter experts, Curriculum Designers, project leads, and key stakeholders to assess training content needs, develop, and deliver high-quality training and certification programs
• Proactively use Thomson Reuters gen-AI tools to support instructional design, content development, and iteration of learning assets while applying sound judgment, quality standards, and appropriate oversight
• Record time and engagement details to support...