Liability & Litigation Adjuster

Title: Liability & Litigation Adjuster Location: Austin, TX or Dallas, TX Reporting to: Litigation Manager About Hippo:   Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.   Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.  If you're energized by building what's next, we'd love to meet you. About This Role: The Liability and Litigation Adjuster manages a caseload of complex Homeowners' property and liability claims, with particular emphasis on litigated and pre-litigation files. This role is responsible for investigating losses, evaluating coverage, and negotiating settlements while maintaining close collaboration with policyholders, vendors, and outside counsel to achieve fair, accurate, and timely claim resolution. The Liability and Litigation Adjuster also serves as a technical resource and mentor to team members and may provide support at the supervisor level as needed.   About You: Must have knowledge and experience with homeowner liability investigation and litigation, both first and third party Critical Thinker, demonstrable ability to recognize irregularities and prevent fraud Superior communicator, both written and verbal Enthusiastic about working for a company focused on disrupting the norm Team player who enjoys helping and developing others Overachiever who is driven to exceed expectations Empathetic, dedicated to understanding the needs of our customers What You’ll Do: Manage all aspects of property and liability losses related to Personal Lines Homeowners claims, with emphasis on litigated files.  Make prompt contact with policyholders to establish expectations, develop an action plan, and complete an initial exposure assessment.  Investigate claims of varying complexity, including review and evaluation of transferred files to determine an appropriate plan of action.  Analyze investigation findings and policy language to determine coverage.  Communicate coverage determinations to policyholders in a clear, professional, and customer-focused manner.  Assign and coordinate vendors for required field work.  Maintain complete, accurate, and timely electronic documentation of all file handling activity.  Evaluate and negotiate settlement amounts within assigned auth...