Lifecycle Growth Manager

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.

- Experience: effortless shopping from chat to checkout.

- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

ABOUT THE ROLE

As a Lifecycle Growth Manager, you will own and optimise end-to-end lifecycle experiences that accelerate onboarding, increase activation and drive revenue expansion. This is a high-impact individual contributor role that blends analytical rigour, growth experimentation and AI-native execution.

WHAT YOU WILL DO

- Own the full customer lifecycle strategy across email, in-app, and other engagement channels, from trial through renewal and expansion.

- Design and launch signal-based, triggered campaigns

- Build and own a dedicated retention and churn-prevention strategy

- Partner closely with Product, CS and Education/Enablement teams.

- Work hand-in-hand with Marketing Operations to build the technical infrastructure

- Bring a strategic, product-marketing mindset to every decision

WHO YOU ARE

- 5+ years in lifecycle marketing, customer marketing, or CRM/email marketing, with direct ownership o...