Lloyds Banking Group - Customer Support: Caerphilly

End DateFriday 07 August 2026Salary Range£26,200 - £26,200We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsFlexibility in when hours are workedJob Description SummaryJOB TITLE: Customer SupportLOCATION: Caerphilly. Working occasionally across our other Lloyds and Halifax branches within a reasonable distance.HOURS: 35 hours a week, including SaturdaysWORKING PATTERN: Full-timeSALARY: £26,200 increasing to £26,950 after 6 monthsWe operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.Job DescriptionAbout this opportunityYou’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)Grow Your Career with Our Skill Progression FrameworkAt Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.About us  From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.What we’re looking forOne year’s Customer service experience.Crucially, a people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)The ability to quickly build relationships to give customers a fantastic experience.The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing. The commitment to deliver on your promises and going above and beyond for your customer.A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.If located in in one of our hybrid locations, you will need to meet ...