Local Operations Supervisor

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Local Operations Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Senior Manager, Final Mile Delivery and is responsible for the oversight, development, and accountability of the local delivery and pickup counter operations. This role provides leadership across fleet administration, dispatch, driver management, and on-site pickup counter functions, ensuring efficient, safe, and customer-focused service. Job Type: Full-Time, Exempt Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234 Schedule: This role oversees an operation that runs Monday through Friday from 9:00 a.m. to 6:00 p.m. CT. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams. Salary: $65,400 – $81,750 per year  Responsibilities: Confirm daily routes and ensure Local Delivery Drivers are available to take orders Continuously communicate with Local Delivery Drivers while they are out on their routes Continuously schedule new orders into WorkWave until cutoff times Supervise daily routing and dispatch operations to ensure efficient, on-time deliveries and high customer satisfaction Monitor route performance and collaborate with Fulfillment and Customer Service teams to resolve delivery or scheduling issues Oversee daily fleet operations, ensuring vehicles are properly maintained, inspected, and compliant with all state, federal, and company standards Manage vehicle registrations, insurance, fuel usage, and maintenance schedules, maintaining accurate documentation and cost controls Coordinate with vendors for repairs, preventive maintenance, and vehicle acquisition or decommissioning Serve as the primary point of contact for fleet and dispatch software to optimize system utilization, reporting, and workflow improvements Promote a strong safety culture by conducting driver training, audits, and incident investigations in compliance with DOT and OSHA standards Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operation Work with customers over the phone as it pertain...