Logistics Product Manager, NA
ABOUT THE ROLE
As a Logistics Product Manager, you’ll own the design, rollout, and optimization of delivery workflows for our largest and most strategic customers. You'll serve as the connective tissue between customers, our internal teams (engineering, operations, success), and third-party delivery partners. Your goal: build scalable logistics products and infrastructure that drive delivery volume and customer satisfaction.
This role is ideal for someone who thrives at the intersection of product, ops, and execution—someone who can think strategically, move fast, and obsess over outcomes.
WHAT YOU’LL DO
- Design & Deploy Logistics Solutions: Collaborate with customers to understand their delivery needs, order flows, and operational constraints—and translate that into scalable product configurations.
- Drive Product Outcomes: Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling. Collaborate tightly with engineering to evolve our delivery platform.
- Own High-Impact Implementations: Manage onboarding and expansion for our most important accounts—ensuring the product is deployed smoothly and optimized for performance.
- Bridge Tech & Ops: Work with our operations team and delivery partners to troubleshoot edge cases, build workflows for complex scenarios, and ensure reliability at scale.
- Influence Roadmap: Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience.
- Represent Nash: Lead customer conversations, demos, and strategic planning sessions, especially when launching new delivery models or regions.
YOU MIGHT BE A FIT IF YOU:
- Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience).
- Understand marketplace dynamics, logistics systems, or API-driven platforms.
- Communicate clearly and work cross-functionally with tech...