Logistics Specialist, Retail Operations
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. This is a hybrid position based in San Francisco requiring 3 days per week in the office. We are seeking a detail-oriented and proactive Logistics Specialist, Retail Operations to support our Retail Logistics team across the U.S., Canada, and LATAM. This role will primarily focus on retail execution while supporting broader omni-channel logistics and order management initiatives as needed. This individual will help manage the full retail lifecycle — from purchase order management through routing, distribution, compliance, delivery performance, chargeback mitigation, and returns. They will also own KPI tracking and performance improvement for assigned retailer partners. The ideal candidate thrives in fast-paced retail environments, takes strong ownership, and approaches logistics with a systems- and AI-first mindset. Key Responsibilities Retail Operations Execution Support end-to-end retail purchase order management across ERP and retailer portals. Ensure compliance with routing guides, labeling, ASN/EDI, and ship window requirements. Partner with 3PL and transportation providers to execute shipments On-Time, In-Full (OTIF). Monitor retailer scorecards, manage chargebacks and disputes, and drive corrective actions. Manage retail returns and ensure accurate inventory reconciliation. Inventory & Order Management Support Maintain inventory visibility across distribution centers to support retail demand. Create and manage transfer orders between manufacturers and 3PLs. Support omni-channel order management and cross-channel inventory alignment as needed. KPI Ownership & Continuous Improvement Own performance tracking for assigned retailer partners (OTIF, fill rate, compliance, deductions, cycle time). Build and maintain reporting dashboards to drive visibility and accountability. Identify root causes of service or cost issues and implement corrective actions. Lead initiatives to automate manual processes and improve scalability and accuracy. Take a systems- and AI-first approach to optimizing retail logistics operations. Qualifications 5+ years of experience in retail logistics, wholesale operations, or omni-channel supply chain. Experience supporting large national retailers (e.g., Amazon, Target, Walmart, Best Buy or similar) and working within retailer p...