Manager, 401(k) Relationship Management

Who we are: Strongpoint Partners is tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve. With a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group (“RSG”), Retirement Planners and Administrators (“RPA”), Pension Financial Services (“PFS”), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group (“RPCG”), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. (“PCI”), Actuaries Unlimited (“AUI”), California Retirement Plans (“CRP”), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC (“ARPS”), and SMS Retirement (“SMS”). Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone. For more information, please visit: www.strongpointpartners.com.     Manager of 3(16) Department Position Summary The Finway Group, a Strongpoint Partners company, is seeking a Manager of 3(16) Department to lead our growing team and oversee the delivery of exceptional fiduciary administration services. This role is responsible for managing day-to-day team operations, developing and coaching team members, ensuring outstanding client service, and driving operational excellence across the department. The ideal candidate is a collaborative leader with deep retirement plan knowledge, strong relationship management skills, and a passion for developing people while ensuring clients receive a best-in-class experience. What You'll Do Lead, mentor, and develop a team responsible for delivering 3(16) fiduciary services to retirement plan clients. Foster a culture of accountability, collaboration, and continuous improvement while supporting employee growth and development. Ensure exceptional client service by overseeing client relationships, resolving escalated issues, and maintaining high service standards. Monitor team performance, workload distribution, and key performance metrics to ensure organizational goals are achieved. Partner with internal teams to support fiduciary operations, compliance initiatives, and process improvements. Drive operational efficiency by identifying opportunities to improve workflows, service delivery, and client satisfaction. Suppor...