Manager, Client Management

Leads Sales team with full technical responsibility for team output. Responsibilities include implementing sales strategies to achieve revenue targets through selling new business to existing accounts, managing major account relationships, and organizing and developing the national accounts sales force. Performs all necessary renewal and service activities to retain new and existing group business, as assigned, typically for a specific geography.. Maintains appropriate level of contact with brokers and customers throughout the year. Responsible for managing a book of business for existing accounts but may also have a smaller amount of sales to new business. Responsible for reviewing accounts, selling new business to existing accounts, and converting accounts to a higher level of products/services. May also be responsible for new account installation. Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas. Provides input into workforce planning and recruitment activities. This role typically leads a team focusing on Account Management. This role is eligible for sales incentive compensation (IC). In International Markets, relative account size differs by market. Job DescriptionDelivers professional activities in the Client Services job family. Responsible for providing client support in the areas of service, maintenance and penetration. Responds to inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with account manager to ensure needs are met and potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform on products. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Client Account Support.Job DescriptionJob Responsibilities:Build trusted relationships with clients and brokers across an assigned portfolio, using data insights to help clients and brokers understand the utilization and make informed benefit decisions, while delivering high‑quality service to support retention and growth.Own the end‑to‑end management of client engagements and renewals, including proactive service delivery, coordination with internal stakeholders, negotiation of renewal terms, and effective presentation of recommendations to senior leaders and internal partners to achieve successful outcomes.Identify and facilitate growth opportunities within relationships and beyond. Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management TeamAssist in the continual development of Cigna's value p...